FAQ

UK domestic information to note

Domestic Important Information to note

  • Working days are Monday to Friday, excluding bank holidays.
  • We send orders via Parcelforce and Royal Mail.
  • We will send you a shipment/tracking email when we have despatched your parcel.
  • Tracking numbers may not become active until the evening when the courier sorts your parcel.
  • A signature will be required on delivery for parcels. However, delivery instructions can be requested direct with the courier.
  • European and International orders are sent via Parcelforce and Royal Mail, taking between 1 and 10 days to arrive and will require a signature at the receiving end.
  • Standard delivery may be dispatched up to 2 working days after the order is placed, these periods run from the close of business on the day the order is placed. If you place your order after 12.30pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.
  • These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

UK Zonal Surcharges

UK zonal surcharges

Zones 2 – The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.

Zones 2 surcharge – lower of 110% of parcel cost as above table and £6.60

Zones 3 – Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.

Zones 3 surcharge – lower of 150% of parcel cost as above table and £11.00
Isle of Wight (PO30-41) – £5 per consignment

European and international information to note

European & International Information to note

  • Our couriers class working days as Monday to Friday, excluding local holidays.
  • It is vital that when you place your order you provide us with a valid daytime telephone number as well as an email address as the courier may wish to contact you.
  • Our couriers do not deliver to PO Box (Post Office Box) addresses.
  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
  • Transit times indicated above are approximate, dispatch times can vary depending on busy periods and time of orders.
  • Should an error occur with any part of your order we will of course resolve this issue.  We do ask that you contact us within 2 days of receiving your order, via the contact form on our website to inform us of our error.  Please ensure that you retain all the packaging from your order and the invoice included within your parcel. Failure to retain the enclosed invoice will result in us not being able to investigate the issue and delay or even prevent us being able to arrange a resolution.

European and international information

European & International Delivery Information

Country Price Courier Timescale from date of despatch
Argentina £20.25 Royal Mail Up to 3 working days
Australia £22.15 Royal Mail Up to 4 working days
Austria £25.00 Parcel Force Up to 3 working days
Belgium £12.00 Parcel Force Up to 3 working days
Bosnia and Herzegovina £53.00 Parcel Force Up to 6 working days
Brazil £20.25 Royal Mail Up to 4 working days
Bulgaria £33.00 Parcel Force Up to 5 working days
Canada £20.25 Royal Mail Up to 2 working days
Canary Islands £48.10 Parcel Force Up to 5 working days
Croatia £33.00 Parcel Force Up to 6 working days
Cyprus £53.12 Parcel Force Up to 5 working days
Czech Republic £25.00 Parcel Force Up to 3 working days
Denmark £21.00 Parcel Force Up to 3 working days
Estonia £31.00 Parcel Force Up to 6 working days
Finland £25.00 Parcel Force Up to 6 working days
France £18.00 Parcel Force Up to 3 working days
Germany £12.00 Parcel Force Up to 2 working days
Greece £39.00 Parcel Force Up to 6 working days
Guernsey £12.00 Parcel Force Up to 2 working days
Hong Kong £20.25 Royal Mail Up to 3 working days
Hungary £25.00 Parcel Force Up to 5 working days
Iceland £53.12 Parcel Force Up to 4 working days
Italy £19.50 Parcel Force Up to 5 working days
Japan £20.25 Royal Mail Up to 3 working days
Jersey £11.50 Parcel Force Up to 2 working days
Latvia £30.00 Parcel Force Up to 7 working days
Lithuania £31.00 Parcel Force Up to 6 working days
Luxembourg £12.00 Parcel Force Up to 3 working days
Monaco £18.00 Parcel Force Up to 3 working days
Netherlands £12.00 Parcel Force Up to 2 working days
New Zealand £22.15 Royal Mail Up to 7 working days
Norway – PID Required £25.00 Parcel Force Up to 6 working days
Poland £25.00 Parcel Force Up to 3 working days
Portugal £29.00 Parcel Force Up to 3 working days
Qatar £20.25 Royal Mail Up to 3 working days
Republic of Ireland £13.00 Parcel Force Up to 3 working days
Romania £32.50 Parcel Force Up to 5 working days
Serbia £53.12 Parcel Force Up to 7 working days
Singapore £22.15 Royal Mail Up to 3 working days
Slovakia £25.00 Parcel Force Up to 5 working days
Slovenia £25.00 Parcel Force Up to 4 working days
Spain £27.00 Parcel Force Up to 3 working days
Sweden £30.50 Parcel Force Up to 5 working days
Switzerland £25.00 Parcel Force Up to 3 working days
Turkey £32.50 Parcel Force Up to 6 working days
United Arab Emirates £20.25 Royal Mail Up to 3 working days
USA – Excluding APO addresses. £20.25 Royal Mail Up to 3 working days

Rest of world – Please enquire via contact form on our website

Introduction

We understand that from time to time there may be a need to return a product to us. We can only accept items returned to us within 14 days from the date your order was dispatched. All items must be returned to us before a refund or exchange is issued. Please don’t use sharp objects to open your package; you are able to just tear the packaging open. Returns with scissor or knife marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale as new with tags still attached.

Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.

I have made an order and need to cancel before dispatch

Depending on where your order is in our dispatch process we may be able to cancel your order for you.  Please contact us as quickly as possible via the contact form on our website. Quoting your order number and we will endeavour to assist with your request.

I want to return an item to MOB Fresh Supply Co.

Firstly please get in touch via our website contact form to receive return instructions. Please complete your returns form which you will receive shortly after making your enquiry. Please make sure you fill in all your details as required so that we can process your instructions without delay. Alternatively, please enclose a note with your order reference number, e-mail address, contact number, reason for return and tell us whether you would like a refund or an exchange. Customers are responsible for the cost of returning item(s), and for your parcel until it arrives at MOB Fresh Supply Co. You can send your parcel back via the Post Office or another courier if you prefer – all you need to do now is take your parcel to your local Post Office, or courier of your choice to arrange for them to send it to us. As the returned item is your responsibility until it reaches us, for your own protection, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery. Please wrap items appropriately for transit to avoid damage to goods or boxes. Please do not stick labels or tape directly to the products packaging (e.g. bags or boxes) as if tampered with in any way, we can no longer accept the return. As soon as we receive your returned item we will organise the exchange or refund for you and email you (usually within 3 working days however we do allow ourselves up to 14 working days) to let you know when this has been arranged.

I would like to exchange an item for something else

Follow the returns process as above and let us know on the returns form you sent back with your parcel that you would like an exchange, the name or style code of the new item and the size you would like.  We aim to process your return within 3 working days of receipt however this can vary. You will receive an e-mail to confirm your return has been received and we will email you again to let you know that the new item has been shipped.  Please expect it to arrive in around 2-3 working days from dispatch.  However, if you have not received it within 5 working days, please contact us via our website contact form.

I would like to return an item for a refund

As long as you return your item to us within 14 days from the date you received your parcel we can process a refund for you. Please let us know that you would like a refund on your returns form and let us know why. Once we receive your parcel back we aim to issue your refund within 5 working days. Once the refund has been processed, you will receive an email confirming this. Please then allow around 2-3 working days for the refund to be credited to your card, although this is dictated by your bank or card issuer and can vary.

I have received a faulty item

If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please contact us via our website contact form quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 14 days from receipt of the faulty item to return it to us.

I have received an incorrect item

If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please contact us via our website contact form quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 14 days from our despatch of the incorrect item to return it to us.

Items returned from outside of the U.K.

Returns for exchange can only be sent to the UK and Ireland. Outside of this zone will be charged postage following our delivery prices to the applicable country.

Consumer Contracts Regulations 2013

Under the United Kingdom’s Consumer Contracts Regulations 2013 you have the right to cancel your order for any item purchased from MOB Fresh Supply Co. for a full refund no later than 14 days from the date you receive your goods. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 14 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of cancellation. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. For full details of the Consumer Contracts Regulations 2013 click here.

Privacy Policy

Privacy Notice Table Of Contents:

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available throughout the website and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on this website.

On some pages, you can make requests and register to receive materials. The types of personal information collected at these pages are: Name, Email address.

The Information We DON’T Collect

Credit/Debit Card Information

How We Use Information

We use the information you provide about yourself solely to fulfil your request. We do not share this information with outside parties. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties other than to keep you updated with new products and services from Mob Fresh Supply Co Limited.

You can unsubscribe or decline to receive this information at the time of making a request or at any time thereafter. Your details will then be immediately removed from our database.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please contact us.

Cookie Policy

What is a cookie?

A cookie is a small piece of text that is stored on your computer, phone or other mobile device when using a browser to connect to the internet. Cookies have many uses but specifically, they are used to store information about you on your computer. Unless you have specifically set your computer to reject cookies, websites will already have been using cookies to enhance your online experience.

How we use cookies

Mob Fresh Supply Co Limited uses cookies to gain a better understanding of our customers so that we can provide a better online experience. This applies to all visitors to our website, in all jurisdictions.

In order to comply with EU regulations, visitors to our website now have the option of accepting our cookies. We recommend you allow the cookies we set by this website as they help us provide a better service. If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.

The cookies we use on mobfreshsupplyco.com collect basic information about our visitors including what pages have been visited and how they found our website. The information we gather does not identify anyone and we make no attempt to find out who has been to our site.

What we do gain from this information is a better understanding of what our user’s are interested in on our website and how we can improve the experience.

The cookies we use:

Google Analytics: The Google Analytics cookie contains a randomly generated ID used to recognise your browser when you read a page. The cookie contains no personal information and is used only for web analytics.

Cookie Acceptance: This cookie monitors whether or not you have accepted cookies on our site.

Job Application: This cookie saves job application data for eight days, so that you may take a break; this data is never transmitted away from your computer.

People who use our online services

We will not give your contact information to any other organisation unless legally obliged to do so.

Managing your cookies

For further information on how to manage your cookies with a specific browser, please click the appropriate link below:

To manage your Google Analytics cookies, you can visit the Google Analytics help page, however please bear in mind that information obtained from Google Analytics goes towards improving the user experience on our site.

Terms of Use

Terms and Conditions Contents:

  1. Introduction
  2. Information on the Website
  3. Trade Marks
  4. External Links
  5. Public forums and User Submissions
  6. Specific Use
  7. Warranties
  8. Disclaimer of Liability
  9. Use of the Website
  10. General

1. Introduction

“Website Owner” (or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

2. Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

3. Trademarks

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.

4. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

5. Public Forums and User Submissions

The Website Owner is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to –

5.1 defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;

5.2 publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;

5.3 post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of the Website Owner’s and/or a third party’s computer system and/or network;

5.4 violate any copyright, trademark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party;

5.5 submit contents containing marketing or promotional material which is intended to solicit business.

6. Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

7. Warranties

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.

8. Disclaimer of Liability

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

9. Use of the Website

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

10. General
10.1 Entire Agreement.

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

10.2 Alteration

The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

10.3 Conflict.

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

10.4 Waiver.

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

10.5 Cession.

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

10.6 Severability.

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

10.7 Applicable laws.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

10.8 Comments or Questions.

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

Copyright statement

Copyright © Mob Fresh Supply Co Limited 2020.

All aspects of this web site – design, text, graphics, applications, software, underlying source code and all other aspects – are copyright Mob Fresh Supply Co Limited and its affiliates or content and technology providers.

In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the Website Owner.

For rights clearance please contact us here.

TradeMarks

TradeMarks are covered in the Terms and Conditions section. Please see also our Privacy Policy.